Returns, damage, and wrong items
Pre-order items are bought specifically after your confirmation, so change-of-mind cancellation may not be possible once purchasing starts.
Before we purchase
Tell us immediately if you need to change or cancel. We can update a request while it is still unpurchased.
After purchase
Supplier rules and shipping costs apply. We explain available solutions, but cannot promise returns for preference, size choice, or change of mind.
Damaged or wrong item
Contact us promptly with unpacking photos or video, the shipping label, packaging, the item, and your order reference.